Shipping policy

Shipping Policy

Last updated: August 26, 2026

This Shipping Policy applies to orders placed through esperanzaelena.com.

Shipping Area

ESPERANZA ELENA currently ships orders within the United States only.

Shipping Costs

We currently ship to the United States. Standard shipping is free for all U.S. orders.

Order Cut-off Time

Orders placed before 5:00 PM Mountain Time, Monday to Friday, begin processing the same business day. Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.

Processing and Delivery Time

Processing time: 1-3 business days.

Transit time: 5-12 business days after shipment.

Total estimated delivery time: 6-15 business days.

Business days are Monday through Friday, excluding public holidays. Delivery estimates may be affected by carrier delays, weather, remote destination limits, holidays, or incorrect delivery information.

Order Tracking

When tracking is available, the tracking details will be sent to the email address used at checkout. Customers can also contact us at service@esperanzaelena.com with their order number.

Incorrect Shipping Information

Please review your shipping address carefully before placing an order. If an address is incomplete or incorrect, contact us as soon as possible. We cannot guarantee changes after an order has entered fulfillment.