Privacy policy

Privacy Policy

Last updated: August 26, 2026

This Privacy Policy describes how ESPERANZA ELENA processes personal information when customers visit our online store, place an order, or contact us.

Controller

The store is operated by ESPERANZA ELENA LLC, 2035 W Dartmouth St, Mesa, AZ 85201, United States. You can contact us at service@esperanzaelena.com or +1 (786) 309-7252.

Information We Collect

We may collect contact details, shipping and billing information, order details, payment confirmation information handled by Shopify Payments or other payment providers, support messages, device information, cookies, and analytics data related to store usage.

How We Use Information

We use information to process and deliver orders, provide customer support, improve our store, detect fraud, comply with tax and accounting rules, and communicate important order or policy updates.

Sharing Information

We share information with service providers only as needed, including Shopify, payment processors, shipping carriers, analytics providers, and legal or compliance service providers. We do not sell customer personal information.

Cookies

Cookies help run checkout, remember cart activity, protect the store, and measure site performance. Customers can manage cookies through their browser settings.

Retention

We retain order, support, and business records only as long as needed for store operation, legal compliance, accounting, fraud prevention, and dispute resolution.